Frequently Asked Questions

A KNOX-BOX® is a secure key vault that is installed on the exterior of a building near the main entrance. This box contains building keys or key cards to provide access for the fire department in emergency situations without resorting to forced entry and potential damage to property. The fire department maintains master keys for the Knox boxes in secure locations.

3200 Series Knox-Box is the smallest model approved for commercial use, but the selected Knox-Box must be large enough to accommodate all keys and magnetic cards necessary for Fire Department access to all areas of the building. Recessed models are available for those seeking a more aesthetically pleasing box.

Knox Boxes should be mounted as near as possible to the primary entry door and shall not be visually obstructed. The Knox Box should be installed 5 to 6 feet from ground level. The Knox Box for a gate shall be located on the gate or on a fence or wall within 6 feet of the gate. Additional boxes may be required based on the size of building or fire protection systems throughout the property.

If a tamper switch is connected to the automatic fire alarm system or security system, it must report a "supervisory" condition - never an "alarm" condition. Do not discard the red reflector decal provided with the Knox-Box. Fire Department will install this decal to identify the location of the Knox-Box for responding emergency personnel.

Knox-Box products can now be ordered online at the Knox-Box website. Choose a product then enter the zip code of where the box will be installed, or enter Woodland Fire Department. After you fill out the order form and "submit" it, your order will be forwarded to the Fire Prevention Division for pre-approval. You will receive an email stating whether the order is approved or not, and if not, the reason why. You can then proceed with payment and shipping information.

Keys to exterior doors, interior doors, electrical and mechanical rooms, etc., shall be clearly identified using durable tags and on a single ring if possible. After the Knox-Box is installed, the owner or their designee must contact the Fire Prevention Division at 530-661-5857 or by email to schedule an appointment to secure the keys and lock the Knox-Box.

Knox padlocks and key switches operate with the same master key. These items help expedite emergency responders responding to gated communities, apartments, and businesses. Padlocks and switches could be ordered using the same procedure. Knox Padlocks are required where padlocks are used on manual security gates across fire lanes, and where otherwise approved and directed by the Fire Prevention Bureau. Knox Key Switches are required where approved for access control systems, and electric/motorized security gates across fire lanes.

Locking Fire Department Connections (FDC) Caps

In areas that are highly prone to vandalism, tampering, or where non-locking caps are continuously missing, locking Knox FDC caps may be required as directed by the Fire Prevention Bureau. These caps prevent debris from entering and damaging the system, and obstructing water flow.

Further information about Knox-Box Rapid Entry Systems can be obtained at the Knox-Box website.